Posted: 13-Aug-2019

Residential Services Coordinator - Rockville, Maryland


Assists in facilitating daily operations of the Betty Ann Krahnke Center and promotes the health, safety and well-being of women and children who are domestic violence survivors in a trauma informed care setting.  Under the direction of the PD, assists with hiring new staff, implements training and shift supervision of staff and coordinates with Lead Residential Advocates to assure full 24/7 shift coverage. Assists with daily operations of the food service and childcare center. This position and all other residential advocate staff are considered ‘essential employees’ and are expected to report to work during weather emergencies and other unusual events.

Duties and Responsibilities

1. Coordinates daily operations of residential facility including hiring, training supervision and evaluation of residential staff, in compliance with the FSI policies, procedures and organizational values. Provides direct oversight to Residential Advocates, Lead Residential Advocate, Cook, and Child Care Coordinator.

2. Provides orientation and ongoing training to residential staff on BAK center procedures, regulations, domestic violence issues and the staff role in ensuring a safe and healthy living environment for residents. Ensures that safety drills, info notes, log notes and incident reports are timely and accurate assuring that they are reported to the Program Director in a timely manner.
3. Schedules staff to ensure coverage for all shifts, and may cover shifts if there are no other alternatives. Reviews and approves residential staff time sheets. Assists PD and Therapist with 24-hour on call coverage for residential emergencies.

4. Coordinates requests to Montgomery County Facility Maintenance (DGS). Ensures that health and safety issues are addressed in a timely manner. Coordinates residential facility cleaning and repairs and ensures that BAK vehicles are properly maintained. Completes weekly maintenance facility documentation and submits weekly to PD. Conducts and coordinates monthly fire and safety drills.

5. Provides oversight for the Childcare activities and ensures that safety standards are maintained in the childcare room. Assists Child Activities Residential Advocate in planning age-appropriate activities for children and their parents, and recreational events within and outside of the facility, in collaboration with Lead Residential Advocates.

6. Assists and oversees the Cook and ensures that nutritious food is prepared and provided to residents per established menu, nutritional guidelines and schedule. Provides oversight for food purchases. Ensures that daily point of service counts are recorded in an accurate manner, and reviews CACFP program reports to ensure accuracy and completeness. Maintains Food Service Manager certification and ensures that staff follow safe food procedures.
7. Assures daily communication and documentation is completed daily and reported to PD.
8. Complete other duties as assigned to meet the needs of the residents and facility.


Bachelor’s degree in social work, counseling, psychology or closely related field, with a minimum of one year of relevant residential facility experience. Must have significant supervisory experience and obtain food service manager certification. Must be able to work a flexible schedule with some evenings and weekends. Experience working with trauma survivors preferred. Must be able to lift 30 pounds, stand, stoop, sit, bend at waist and knees and possess overall body flexibility. Bi-lingual is a plus but not required

Apply Online

To apply for this opening, please complete the following form and upload your cover letter and resume:

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Apply By Mail

To apply by mail, please send a cover letter with the job title and your resume to Family Services, Inc:

Human Resources, Family Services, Inc.
610 East Diamond Avenue, Suite 100
Gaithersburg, MD 20877

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