Posted: 01-Dec-2018

Client Services Coordinator- Housing Counselor


Under the direct supervision of the program coordinator, the client services coordinator/housing counselor will organize and coordinate housing counseling, case management services and financial literacy programs in English and Spanish and throughout the larger community.

Duties and Responsibilities

. 1. Provides housing counseling and case management on community resources, eviction and foreclosure
prevention. Makes referrals to the City of Gaithersburg for emergency housing funds.

2. Refers clients to community resources to access housing, health, mental health, employment and education
services. Identifies gaps in services.

3. Establishes collaborative communication with landlords and local providers to assist city residents avoid
eviction and maintain stable housing.

4. Assists households increase financial self -sufficiency using financial education programs with BankOn
and/or individual financial counseling.

5. Connect and collaborate with community resources and follow-up with clients to ensure that action is taken
to address each participant’s needs and issues.

6. Organize program data collection and submit required outcome reports to direct supervisor and/or other
determined contractors or funders.

7. Attend regular partner meetings in coordination with the Gaithersburg Coalition of Providers, Emergency
Assistance Coalition, BankOn, and when applicable other community outreach partners.

8. Build strong working relationships with other community organizations in the area.

9. Provides services in compliance with program standards, FSI policies and procedures, as well as FSI
organizational values and philosophies.


• Bachelor’s degree in Social Services, or relevant field
• Minimum of two (2) years’ experience in a community-based setting
• Fluency in English and Spanish required
• Working knowledge of human service programs, community resources and cultural competency
• Willingness to maintain a flexible work schedule
• Skills with computer and online applications, especially Microsoft Word, Excel and Google Mail
• Must be a “qualified” interpreter and/or translator, or commit to obtaining certification within four (4) months of

Apply Online

To apply for this opening, please complete the following form and upload your cover letter and resume:

* Required

I have less than 3 points on my driving record

Apply By Mail

To apply by mail, please send a cover letter with the job title and your resume to Family Services, Inc:

Human Resources, Family Services, Inc.
610 East Diamond Avenue, Suite 100
Gaithersburg, MD 20877

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